How do I return an item?
We hope you will be happy with your purchase, but if not you may return it to us for an exchange or refund, subject to the following terms. If there is a problem with your purchase please contact us before initiating the returns process.
- You may request to return an item within 14 days of delivery
- Returned items must be unworn, unwashed and in the same condition as they were when sent. This does not include the removing of an item from a plastic bag, but it does include the removal of tags.
- Footwear must be returned alongside the box and any relevant accessories.
- We reserve the right to refuse or diminish refunds if an item is returned in a worse condition than described at purchase.
Refunds will be issued via the original payment method to the card or PayPal account used to place the order.
It is possible to exchange for an item up to or of the same value, as long as the new item is available on our website. We cannot reserve or remove requested items from the site before your return parcel reaches our warehouse, so if you are concerned about stock levels we recommend purchasing the new item and returning the other for a refund.
Should you wish to exchange for an item priced higher than that you are returning, we will provide store credit equal to the value of the item returned upon arrival at our warehouse. Placing a new order with credit is straightforward, can be used towards any purchase from our website and does not expire. You can read more about how store credit works. If returning for store credit we will include the price of standard delivery to ensure you receive free shipping on your next purchase. This excludes UK returns over £50, for which delivery is free anyway.
The following items are exempt from these terms and we are unable to accept them back unless faulty:
underwear (inc. undershorts, skins etc.), swimwear, flip flops, bathrobes, towels, socks
Returns are made at the cost of the purchaser and Rory's Football Shirts cannot be held responsible for return parcels not received. We recommend sending parcels with a tracked service, making a note of the tracking number in case it is required at a later date. Items must be shipped to CFS within 14 days of informing us of your intention to return. Returns are shipped at the cost of the purchaser. Please allow up to 7 working days for your return to be processed. We cannot process any refund or credit prior to delivery.
Before continuing, please ensure the item or items you wish to return adhere to the above terms.
You will need your order number, date of purchase and relevant product codes (all of which can be found in your initial confirmation email)
If there is a problem with your purchase please contact us before initiating the returns process.
Why has my refund not been received?
Please allow 2-3 working days for your refund to be processed by your bank account. Please double check the card used for the order. If it still has not been received please get in touch.